MLXAR AI Studio Privacy Policy
Effective Date: 1 September 2025
Last Updated: 1 September 2025
This Privacy Policy explains how MLXAR AI STUDIO (“MLXAR,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal data when you use our platform and services (the “Service”).
By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
a. Account Information
Name, email address, and login credentials.
Billing and payment details (processed through third-party payment providers).
b. Workflow & Usage Data
Prompts, configurations, and workflow designs you provide.
Metadata about workflows (timestamps, API calls, performance logs).
System-generated logs (e.g., errors, usage analytics).
c. Third-Party Services
When you connect third-party APIs or services to the platform, MLXAR may collect:
API keys or tokens (if provided).
Logs of API calls initiated through the Service.
Metadata on third-party responses (not necessarily the full output unless stored as part of the workflow).
d. Device & Technical Data
IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies for authentication and analytics.
2. How We Use Your Information
We use collected data to:
Provide, operate, and improve the Service.
Authenticate users and secure accounts.
Execute workflows and manage API integrations.
Monitor misuse, fraud, or violations of our Terms.
Analyze usage trends to improve system performance.
Comply with legal obligations.
Unless explicitly stated, we do not use your private inputs or outputs for model training.
3. Sharing of Information
We share information only in the following cases:
With Third-Party Services: When you connect APIs or external tools, necessary data is shared to execute the workflow.
With Vendors/Service Providers: For hosting, payment processing, analytics, and customer support.
For Legal Compliance: To comply with applicable law, enforce our Terms, or respond to legal process.
Business Transfers: If MLXAR is involved in a merger, acquisition, or sale of assets.
We do not sell personal information to third parties.
4. Data Retention
Workflow logs and metadata are retained as long as necessary to provide the Service, prevent abuse, and meet legal requirements.
You may request deletion of your account and associated personal data (subject to legal obligations).
5. Your Rights
Depending on your jurisdiction (e.g., EU/EEA under GDPR, California under CCPA/CPRA), you may have rights to:
Access the personal data we hold about you.
Request correction, deletion, or restriction of processing.
Object to certain processing activities.
Request a copy of your data in portable format.
Opt out of sale or sharing of personal information (where applicable).
To exercise these rights, contact us at support@mlxar.com.
6. Security
We use reasonable organizational and technical safeguards (encryption, access controls, monitoring) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
If you access the Service from outside the European Union, your information may be transferred to and processed in countries that may not provide the same level of protection as your home jurisdiction. We use lawful mechanisms (e.g., Standard Contractual Clauses) where required.
8. Children’s Privacy
The Service is not directed to children under 18, and we do not knowingly collect data from minors. If we learn that a minor has provided data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Mlxar GmbH
support@mlxar.com
Postgasse 8b, 1010,
Vienna AT